We recognise that a major part of achieving this objective is delivering timely accessibility to a range of relevant resources and support channels.
Customers can access phone support, email support, online ticketing and tracking and remote PC viewing and control. We are also developing a library of downloadable user guides, training resources and video tutorials. Our Support team is also highly active in the field, implementing installations and training sessions while building positive relationships with our customers.
Our expert Support team enjoys an excellent reputation across our customer base and they greatly influence our product development and upgrade strategy by listening carefully to customer requirements and ideas.
